On-line purchases from Burton.com may be returned at a Burton-owned Flagship store or returned to Burton via the return portal with the order number and purchasing email.
A $9.95 shipping charge will be deducted from the refund when using the shipping label Burton offers in the return portal. We often hear this is less expensive than the typical cost to mail an item back yourself. Please note this pre-paid shipping label option is only offered in areas serviced by FedEx.
If you are returning multiple packages (e.g. a board and bindings), please create individual labels for each individual package through our returns portal. This helps us individually track your return to ensure each item is received and refunded (if eligible).
If you would like assistance with the process, please reach out to our Burton Guides at (800) 881-3138 or through our live chat function.
Save your shipping packaging materials! Reusing original packaging helps maintain the quality of the return item(s) and saves material. If the shipping packaging is damaged beyond use, please source replacement shipping packaging (corrugated box or paper mailer). DO NOT ship products in their retail/primary packaging (glassine paper/poly bag, branded box, paper sleeve, etc). This will result in damaged goods and disqualify the return.
For more questions about packaging materials, please reach out to our Burton Guides at www.burton.com/contact-us. To learn more about Burton's sustainable packaging initiatives and the Responsible Packaging Movement, visit www.burton.com/sustainability.