Performer Program FAQs

 

How do I request a Performer Program Discount?
If you would like to request access to the Performer Program for the 2019 / 2020 season, please click here to apply. Please be sure to provide any documentation showing industry credentials, certifications and employment to be considered for Performer Access.

Why does my old code no longer work?
Codes issued prior to August 2019 are no longer active. Please submit a request for a new code.

How do I redeem my code?
If you already have a 2019/2020 Performer Discount Card, please visit Performer Program Sign Up to create a Burton.com account. During the sign up process you will be asked to enter the code on the back of the Performer Card. After your account has been created, discounts will need to be activated within the My Account Page.

If you already have a Burton.com account, Sign in to your Burton account to get started.

I don't see any discounts.
Discounts are only displayed once your discount has been activated within your My Account Page. Discounts need to be applied each time you place an order.

How many times can my code be used?
Your Performer Program Membership allows for up to 3 discounted orders.

Do I qualify for promotions that are already active on the site?
Performer Program discounts cannot be combined with any other offer advertised on Burton.com including shipping discount promotions.

Has my order shipped?
You will receive a shipping confirmation notice via email when your order has left the warehouse. This email will include your tracking number. If it has been more than a few days since placing your order and you have not received a shipping confirmation, please contact customer service at 1-888-349-3382 or by sending an email to: info@burton.com. On occasion, items from one order may ship separate at different times. If this occurs, your will receive a shipping email confirmation once each item in the order has shipped.

How can I track my order?
You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. You can also track your order from the Order History page within your Account.

There is a problem with my shipment, what should I do?
Please contact customer service at 1-888-349-3382 or by emailing info@burton.com