Need to Create a Return?

You can use the returns link below to start a return for your online purchase.

START YOUR RETURN HERE

 

Lift Maintenance


February 14th, 2024

Returns processing is underway. Please remain patient and know that your return/refund will be processed soon in the order they were received.

Our ecommerce store is still undergoing scheduled maintenance so we can continue to improve our systems. While we get tuned up, there may be a delay in processing your return, but we will be up and running very soon. Thank you for your patience throughout this upgrade!Learn More


Return Policy

You may return any unused product for a full refund within 30 days of the purchase date.

Merchandise must be in new and unused condition with all accessories / inserts included and the original tags attached. All products are subject to inspection.

There are some items, however, that are ineligible for return, including:

  • Spare parts
  • Items marked as “Final Sale” (as noted on Burton’s product detail page or the point of sale)
  • Gift Cards and Electronic Gift Cards
  • Other exclusions may apply.

Only items that have been purchased directly from Burton, either online at Burton.com or at a Burton-owned Flagship store or Burton Outlet store, can be returned to Burton. Burton products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

Items purchased must be returned in the country purchased. (E.g. Items purchased in U.S. cannot be returned in Canada. Items purchased in Canada cannot be returned in U.S.)

You can expect a full refund for the cost of the merchandise to the original form of payment 7 to 14 days of Burton receiving your return. Shipping charges are non-refundable. It may take up to 30 days to be visible on your credit card statement.


On-line Purchases

On-line purchases from Burton.com may be returned at a Burton-owned Flagship store, Burton Outlet store or returned to Burton via the return portal with the order number and purchasing email.

A $6.50 shipping charge will be deducted from the refund when using the UPS shipping label Burton offers in the return portal. We often hear this is less expensive than the typical cost to mail an item back yourself.

If you are returning multiple packages (e.g. a board and bindings), please create individual labels for each individual package through our returns portal. This helps us individually track your return to ensure each item is received and refunded (if eligible).

If you would like assistance with the process, please reach out to our Burton Guides at (800) 881-3138 or through our live chat function.

Save that box! Reusing original packaging helps maintain the quality of the return item(s) and saves material. To learn more about Burton’s sustainable packaging initiatives and the Responsible Packaging Movement, visit www.burton.com/sustainability


In-Store Purchases

Merchandise purchased at Burton-owned retail stores or Burton Outlet stores can only be returned in a Burton-owned Flagship or Burton Outlet store within 30 days of purchase.

To receive a full refund to the original form of payment, you will need to provide the receipt or the Burton.com order number.

For help locating the nearest Burton Flagship or Burton Outlet store, please reach out to our Burton Guides at www.burton.com/us/en/contact-us


Exchange Policy

We are not able to accommodate exchanges. You may return your item(s) for a full refund and place a new order. This return must take place within our normal 30-day return window. Refunds will be processed as soon as we receive your return.


Price Adjustment Policy

If your item goes on sale post purchase, we are unable to price adjust or price match the difference between the original purchase price and sale price of your item. If your product is unused, you may return product for a full refund within 30 days of the purchase date.