Frågor och svar för Performer-programmet

Why does my old code no longer work?
Codes issued prior to August 2022 beginning with PRO22 are no longer active. Skicka in en begäran om en ny kod.

Det finns ett problem med min leverans, vad ska jag göra?
Please contact customer service at 1-800-881-3138 or by emailing support.na@burton.com

Hur begär jag en rabatt för ett Performer-program?
If you would like to request access to the Performer Program for the 2022 / 2023 season, please click here to apply. Please be sure to provide any documentation showing industry credentials, certifications and employment to be considered for Performer Access.

I am a First Chair Loyalty member and part of the Performer Program, why am I not seeing a free shipping option during checkout?
Unfortunately, Performer Program discounts cannot be combined with any other offer advertised on Burton.com, including shipping discounts offered through our First Chair Loyalty Program.

Har min beställning skickats?
Du kommer att få ett meddelande om leveransbekräftelse via e-post när din beställning har lämnat lagret. Detta e-postmeddelande innehåller ditt söknummer. If it has been more than a few days since placing your order and you have not received a shipping confirmation, please contact customer service at 1-800-881-3138 or by sending an email to: support.na@burton.com. Ibland kan föremål från en beställning skickas separat vid olika tillfällen. Om detta inträffar får du en bekräftelse via e-post när varje artikel i beställningen har skickats.

When does access to the program expire?
Access to the 2022 / 2023 Performer Program will end on augusti 11, 2023. Prior to that date, invites to reapply for the upcoming 2023 / 2024 season will be issued. Please check this page for updates.

Hur många gånger kan min kod användas?
Your Performer Program Membership allows for up to 3 discounted orders.

Are there any limitations on what product is eligible for a discount?
Discounts are not valid on select product and subject to change throughout the season. If a product does not discount after logging in, it is excluded from the program.

Hur löser jag in min kod?
If you already have a 2022/2023 Performer Discount Card, please visit Performer Program Sign Up to create a Burton.com account. During the sign up process you will be asked to enter the code on the back of the Performer Card. After your account has been created, your discount will be active after signing in. If for any reason you would not like to use your discount on an order, the discount can be disabled in your account.. If you already have a Burton.com account, Sign in to your Burton account to get started.

Är jag kvalificerad för kampanjer som redan är aktiva på webbplatsen?
Rabatter som ingår i Performer-programmet kan inte kombineras med andra erbjudanden som annonseras på Burton.com, inklusive rabattkampanjer för frakt.

Hur kan jag spåra min beställning?
Du kommer att få ett meddelande om leveransbekräftelse via e-post när din beställning har lämnat lagret. Den innehåller information för att spåra din beställning. You can also track your order from the Order History page within your Account.