Performer Program FAQs
Why does my old code no longer work?
Codes issued prior to August 2022 beginning with PRO22 are no longer active. Please submit a request for a new code.
There is a problem with my shipment, what should I do?
Please contact customer service at 1-800-881-3138 or by emailing firstname.lastname@example.org
How do I request a Performer Program Discount?
If you would like to request access to the Performer Program for the 2022 / 2023 season, please click here to apply. Please be sure to provide any documentation showing industry credentials, certifications and employment to be considered for Performer Access.
I am a First Chair Loyalty member and part of the Performer Program, why am I not seeing a free shipping option during checkout?
Unfortunately, Performer Program discounts cannot be combined with any other offer advertised on Burton.com, including shipping discounts offered through our First Chair Loyalty Program.
Has my order shipped?
You will receive a shipping confirmation notice via email when your order has left the warehouse. This email will include your tracking number. If it has been more than a few days since placing your order and you have not received a shipping confirmation, please contact customer service at 1-800-881-3138 or by sending an email to: email@example.com. On occasion, items from one order may ship separate at different times. If this occurs, your will receive a shipping email confirmation once each item in the order has shipped.
When does access to the program expire?
Access to the 2022 / 2023 Performer Program will end on August 11th, 2023. Prior to that date, invites to reapply for the upcoming 2023 / 2024 season will be issued. Please check this page for updates.
How many times can my code be used?
Your Performer Program Membership allows for up to 3 discounted orders.
Are there any limitations on what product is eligible for a discount?
Discounts are not valid on select product and subject to change throughout the season. If a product does not discount after logging in, it is excluded from the program.
How do I redeem my code?
If you already have a 2022/2023 Performer Discount Card, please visit Performer Program Sign Up to create a Burton.com account. During the sign up process you will be asked to enter the code on the back of the Performer Card. After your account has been created, your discount will be active after signing in. If for any reason you would not like to use your discount on an order, the discount can be disabled in your account.. If you already have a Burton.com account, Sign in to your Burton account to get started.
Do I qualify for promotions that are already active on the site?
Performer Program discounts cannot be combined with any other offer advertised on Burton.com including shipping discount promotions.
How can I track my order?
You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. You can also track your order from the Order History page within your Account.