Free Returns
You have 30 days from the date of delivery to return any unused product(s) you bought on Burton.com free of charge.*
Merchandise must be in new and unused condition in the original packaging with all accessories / inserts included and the original tags attached. All products are subject to inspection.
You can use the returns portal below to start a return for your online purchase. Please note, you will need your order number, which can be found in your order confirmation email, and the email address used to place the online order. If you are returning multiple packages (e.g. a board and bindings), please create individual labels for each individual package through our returns portal. We will notify you via email once your return is received at our warehouse. From receipt of this email, it will take approximately 10 workdays until the money will show in your bank account.
START YOUR RETURN HERE
Tips For Returning Your Item
Package the return shipment securely. Use the original packaging when possible. Affix the UPS return label to the outside of the package. Please remove or cover all old labels and barcodes.
Pro tip: save your shipping packaging materials! Reusing original packaging helps maintain the quality of the return item(s) and saves material. If the shipping packaging is damaged beyond use, please source replacement shipping packaging. DO NOT ship products in their retail/primary packaging (glassine paper/poly bag, branded box, paper sleeve, etc). This will result in damaged goods and disqualify the return.
Exchanges
We are not able to accommodate exchanges. You may return your item(s) for a full refund and place a new order. This return must take place within our normal 30-day return window. Refunds will be processed as soon as we receive your return.
Price Adjustment Policy
If your item goes on sale post purchase, we are unable to price adjust or price match the difference between the original purchase price and sale price of your item. If your product is unused, you may return product for a full refund within 30 days of the purchase date.
*See Terms and Conditions for details. If you received a free gift as part of a promotion, you will also need to return the free gift if you decide to return your order. If the free gift is not returned, don’t worry. We will simply deduct the value from your refund.