TERMS & CONDITIONS
1.1 - For any business relationship between Burton Sportartikel GmbH and the customer starting from 18.05.2015 the following General Terms and Conditions will apply, regardless of the means of communication used.
1.2 - The customer recognizes the validity of Burton Sportartikel GmbH’s General Terms and Conditions for the entire business relationship. Burton Sportartikel GmbH will not recognize any different conditions of the customer unless the management of Burton Sportartikel GmbH has expressly agreed in writing to their validity. If the customer enters into a business relationship with Burton Sportartikel GmbH by using the website, he/she recognises the General Terms and Conditions as the basis for the entire business relationship between the customer and Burton Sportartikel GmbH.
CLOSURE OF THE PURCHASE CONTRACT AND CANCELLATION
2.1 - The presentation of products within the framework of the Online Shop does not represent a legally binding offer but rather an in-line catalogue without obligation. By clicking the checkout button you are making a binding order for the goods contained in the shopping basket. An email confirming and containing the receipt of the order will occur after payment has been secured. This confirmation e-mail represents the acceptance of the contract by Burton Sportartikel GmbH.
2.2 - Depending on the site you are on you have the possibility of making the purchase contract in German, English and French. The ordering and transaction language may also be German, English and French. We will store the text of the contract and will send you the order details by e-mail or mail. You may consult previous orders in your customer account, provided that you have registered with us. You can always contact us to receive details on your order at any stage.
2.3 - If we cannot accept the offer or should certain products in an order not be available, then you will be informed immediately by email or phone call and offered a full refund for missing items.
2.4 - Burton Sportartikel GmbH reserves the right to withdraw from the sales contract in cases of print or wording or calculation mistakes on the website.
2.5 - All offers are valid as long as stocks last. Should our supplier despite contractual agreement not be able to deliver the ordered products then we equally have the right to cancel a contract with a customer. In this case you will be informed without delay that the ordered product cannot be delivered. The already paid purchase price will be returned within 14 business days (with Saturday not being considered a business day) of or set against other products. We may refuse repayment until we have received back the goods again or you have sent us proof of having sent back the goods, whichever occurs first.
2.6 - Products purchased through the Burton Performer Program are for personal use only. Any person found attempting to resell or otherwise re-distribute products purchased through the Burton Performer Program will be removed from the program. In the event of abuse of the Performer Program, Burton reserves the right to cancel any pending orders at our discretion. All Performer Program orders are monitored and reviewed for abuse.
2.7 - Policies regarding the conditions for and consequences of cancellation are set out in the following section Cancellation Policy
2.2.1 - Cancellation rights
You have the right to cancel this contract within fourteen (14) days without stating any reason. The statutory cancellation period is fourteen (14) days days starting from the day when you or a third party, who is not the carrier, has taken possession of the items or, in the case of part deliveries, the final item. However, Burton Sportartikel GmbH exceeds this period and grants you thirty (30) days to cancel this contract without stating any reason.
In order to cancel your contract, you need to declare clearly in writing the wish to cancel. A clear declaration can be done by conventional mail, fax or e-mail (contact details below). You are also welcome to use the sample request for cancellation included (Section 2.2.4). To observe the cancellation period it is sufficient for you to send the statement of your wish to exercise your cancellation rights before the expiry of the cancellation period.
Burton Sportartikel GmbH
Tel (Europe Toll Free): 00800 287 866 13
Tel (AT): +43 (0)51 2230 232
2.2.2 - Consequences of cancellation
If you cancel this contract, we have to return to you any payments which we have received from you, including delivery costs (with the exception of any supplementary costs arising from your choice of any means of delivery other than our standard most inexpensive delivery option), without delay and at the latest within thirty (30) days from the day on which notice of your cancellation of this contract was received by us. For this repayment we shall use the same means of payment you employed for the original transaction, unless expressly agreed otherwise with you; on no account will you incur any financial charge on our part on account of this repayment.
We may refuse any repayment until we have received back the goods or until you have provided proof (tracking number / proof of postage) that you have sent back the goods depending on whichever is earlier.
You must send back or hand back the goods without delay, and in any case at the latest within thirty (30) days from the day you informed us of the cancellation of this contract, to the addresses below:
February 14 2023 - We recently experienced a cyber incident, which is impacting some of our operations. We are making every effort to get our operations back up and running, but are unfortunately not able to process returns using our normal procedure at this time. If you are located near a Burton Flagship Store, the store will be able to process your return in person. Otherwise, the return window for the product you purchased will be extended from 30 to 60 days from the point of purchase. We apologize for the inconvenience.
EU & Norway Customers use address below
Loxxess - ECOM Returns
Steinauer Weg 7
Swiss Customers use address below
Burton Service Centre
c/o Fine Service Product GmbH
7310 Bad Ragaz
The deadline is met if you dispatch the goods before the expiry of the period of fourteen (14) days. The cancellation right does not exist in the case of the following contracts unless the parties have agreed otherwise:
- Contracts for the delivery of goods which are not pre-manufactured and the specification for the production of which is determined by the individual choice of the consumer or which are clearly customized for the individual needs of the consumer.
- Contracts for the delivery of sealed goods which for reasons of health protection or hygiene are not suitable for returning if the sealing has been removed after delivery.
- Contracts for the delivery of goods if these by reason of their nature have been inseparably intermixed with other goods after delivery.
- Contracts for the delivery of audio or video recordings or computer software in sealed packaging if the sealing has been removed since delivery.
- Contracts for the delivery of newspapers, periodicals or illustrated magazines with the exception of subscription contracts.
If you are unable to restore or return to us anything provided for service or usage (e.g. benefits of use) or can only do so in part or in a deteriorated condition, you must provide appropriate compensation. For the deterioration of the material and for usages made you must only provide compensation in as far as the usages or the deterioration are the consequence of using the material in a way that goes beyond its tested features and functioning. By ‘Tested features and functioning’ we mean the testing and trying out of the particular item, as is possible or normal for example in the shop context.
2.2.3 - Cost coverage agreement
Items that can be sent by parcel at our risk:
- for EU and Norway Customers we offer a free returns service via UPS, our returns partner. Click here for instructions.
- for Swiss Customers we offer a free returns service via DPD, our returns partner. Follow instructions here.
Customers will be notified via email once their return is received at our warehouse. From receipt of this email, it will take approximately 10 workdays until the money will show in the customers bank account.
Should you wish to return the goods directly to us without using the services outlined above and in the relevant linked sections, please send your return to the relevant address in section 2.2.2.
2.2.4 - Burton.com cancellation form
Should you wish to withdraw from a contract, please fill out this form and send it back to us/alternatively please ensure that all the required information is included on any communication with us.
I hereby withdraw from the contract agreed to by myself for the purchase of the following items:
- Item name(s) and number(s)
- Ordered on(*)/received on(*)
- Name of customer(s)
- Address of customer(s)
- Order Number/PO Number
- Signature of customer(s) below (only if done by letter)
2.2.5 - Cancellation where the product is not faulty within 30 days after delivery
Subject to the rest of this clause 2.2.5, irrespective of your other rights for faults with the product and your right of withdrawal (Section 2.2.1), you may cancel a contract and return any delivered product to us for any reason at all, if you are not happy with it, provided that you have notified us in writing within thirty (30) days of delivery of the product that you wish to cancel the applicable contract and to return the product at our risk. Moreover, you are only allowed to cancel this contract if you send the product back in its original packing, you only tried the product on in a way comparable to trying it on in a usual store and the product is not damaged. The notice must be sent in writing or in any other durable medium to:
Burton Sportartikel GmbH
Tel (EU Toll Free): 00800 287 866 13
Tel (AT): +43 (0)51 2230 232
Your notice shall be deemed to have been given on the day on which it was sent. Please use the form/provide the information requested in section 2.2.4.
Once you are in the possession of the goods you are under the duty to retain them and take reasonable care of them. The product must be returned to us in its original condition.
- for EU & and Norway Customers we offer a free returns service via UPS, our returns partner. Click here for instructions.
- for Swiss Customers we offer a free returns service via DPD, our returns partner. Follow instructions here
Should you wish to return the goods directly to us without using the services outlined above and in the relevant linked sections, please send your return to the relevant address in section 2.2.2
2.2.6 - If you cancel under this clause 2.2.5
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
2.2.7 - Gift Vouchers
In the case of a product being purchased with gift vouchers, we reserve the right to refund any amounts due to you for cancelled and returned products by crediting your account with the value of the order.
3.1 - If the customer places a pre-order, the order will be confirmed through an Order Confirmation Email. Payment will be taken at the time the order is confirmed. The customer agrees that pre-ordered products are not currently in stock and therefore ready for shipping only from the date specified in the Order Confirmation Email. If an order contains both available and pre-order products, the order will be split and delivered in multiple shipments (available product will be send immediately, pre-order product at the specified date).
3.2 - Whilst Burton will make every effort to supply the products listed on the Order Confirmation Email, there may be times when Burton is unable to supply products due to supply constraints. In such cases, Burton reserves the right to contact the customer and suggest alternative products that he / she may wish to receive instead. If the customer does not wish to receive supplemental products, Burton will cancel the order in relation to the products that cannot be supplied and refund any money paid in the form of original payment.
3.3 - In the event of a typographical error or technological error causing a mistake in prices published on the Website, Burton reserves the right to correct the error and to charge the correct price. In this case Burton will notify the customer of the mistake and, if desired by the customer, offer a full refund.
3.4 - Burton reserves the right to hold any orders prior to shipping for security review. In the event that an order is placed for a delivery to a location where we do not deliver to, the order will be cancelled and a refund processed.
4.1 - Should nothing different be requested by the customer then the delivery address entered by the customer at the Shipping stage of the checkout will be used. Please note that for Credit card orders we are unable to change the delivery address after the item has shipped.
4.2 - Delivery is assigned to different delivery couriers and times depending on the country. Within a country specific web-shop delivery is limited to be shipped in the respective country, i.e. order in AT web-shop instance, delivery only within Austria, order in DE web-shop instance, delivery only within Germany.
We do not ship to:
- Guernsey, Channel - und Ceuta Islands
- Canary - und Balearic Islands
The relevant individual delivery conditions and delivery costs can be found here.
4.3 - Standard shipping for orders placed through the Performer Program will incur a delivery cost of 8€, 6£, 12CHF, 75SEK or 77NOK, depending on the order’s country of origin. Express shipping will incur a cost of 14,95€, 14,95£, 14,95CHF, 139SEK or 145NOK respectively. Shipping rates are subject to change.
4.4 - If a delivery is not possible to a customer, be it because the customer was not reachable at the provided delivery address, although the time of delivery was indicated to the customer with appropriate notice or if the address provided was incorrect, then the customer will cover the costs of the unsuccessful delivery. Where re-delivery is required these costs will also be the responsibility of the customer.
4.5 - The customer takes over the risk once he/she takes possession of the item.
4.6 - Delivery and service delays due to acts of God are not the responsibility of Burton Sportartikel GmbH. Such events give Burton Sportartikel GmbH the right to delay a delivery for the period of disruption and an appropriate restarting period or to withdraw entirely or in part from non-completed parts of orders. Acts of God include strikes, natural disasters, war, blockades, import and export restrictions and other national interventions regardless whether they occur at Burton Sportartikel GmbH or distributors of Burton Sportartikel GmbH.
4.7 - In the case of effects of acts of God which will cause a delay of a delivery, we will of course inform the customer without delay.
PAYMENT AND LATE PAYMENTS
5.1 - All product prices at Burton Sportartikel GmbH are gross prices and include the current rate of VAT in the particular country and are shown in the stated currency. The prices stated at the time of the order including sales tax plus all costs arising from delivery are valid until further notice. Any customs duties occurring through delivery to Switzerland are borne by Burton Sportartikel GmbH.
5.2 - The retail price is payable upon placement of an order.
5.3 - The customer can pay the purchase price by credit/debit card, Pay Pal and Pay Pal express – and depending on the country various other forms of payment that are presented at checkout – examples include 'Sofort', 'Klarna', 'EPS', and 'iDeal'. In the case of payment by Pay Pal Express, Burton Sportartikel GmbH will store the e-mail address and delivery address supplied to Pay Pal so that we can process the order. In cooperation with Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden we offer you payment via invoice as payment method. When purchasing with Invoice you receive your goods first and you have always a payment period of 14 days.Payment is to be made to Klarna. Please be aware that Invoice is only available for consumers. The complete terms and conditions for deliveries to Germany you can find here and the complete terms and conditions for deliveries to Austria you can find here. Burton charges a fee of 0 € for invoice purchases. Klarna reviews and evaluates the data you provided and in case of legitimate interest performs a data exchange with other companies and credit rating agencies. Your personal data will be processed in accordance with applicable data protection law as described in Klarnas privacy statement for Germany/ Austria.
5.4 - Should the customer delay in paying, Burton Sportartikel GmbH has the right to charge interest on the delayed payment to the level of 5% above the annual rate set by the Austrian National Bank. If Burton Sportartikel GmbH incurs a higher rate of interest for delay, Burton Sportartikel GmbH has the right to pass this on.
INVOKE A WITHHOLDING RIGHT AFTER NOTIFICATION OF DEFECTS
6.1 - A right to withhold may be invoked by the customer only when his complaints have been recognised legally or by Burton Sportartikel GmbH. The customer is only entitled to exercise his withholding right in as far as his counter claim is based on the same contractual relationship.
7.1 - All of our deliveries and services occur under proprietary right. Until all the claims against the customer have been fully met, the delivered products remain the property of Burton Sportartikel GmbH.
GUARANTEE & WARRANTY
8.1 - The warranty period is based on the legal regulations and specific product range – For example Snowboards with the channel feature a three (3) year warranty. For more specific item/category related warranty information please click here.
8.2 - The guarantee is not valid against normal wear and tear caused by use of a product.
8.3 - Should a defect in a purchased item be the responsibility of Burton Sportartikel GmbH, then Burton Sportartikel GmbH is entitled to choose either to provide a repair or remedy of the fault, or a replacement product. If Burton Sportartikel GmbH is unwilling or not able to repair the problem or provide a replacement or the time taken to carry this out is longer than the appropriate time period expected for reasons that fall within the responsibility of Burton Sportartikel GmbH or if the repair/replacement delivery is unsuccessful, then the customer is entitled to withdraw from his contract or to ask for an appropriate reduction of the purchase price.
8.4 - If a warranty claim should occur on a product ordered online, the customer can return it to the contact address provided. Should it arise that the product does not have a fault that falls under warranty then Burton Sportartikel GmbH will bill the customer for any expenses incurred. To avoid any issues please contact us before sending in items for warranty examination. In many cases we can avoid the need to send items.
EU & and Norway Customers use address below
Loxxess - ECOM Returns
Steinauer Weg 7
Swiss Customers use address below
Burton Service Centre
c/o Fine Service Product GmbH
7310 Bad Ragaz
8.5 - Compensation for consequential damage (due to defects), as well as for any other damage to materials or financial loss and claims for damages by third parties against customers, are excluded, in as far as it is not a case of consumer business.
9.1 - Claims by the customer other than the guarantee claims laid down in Section 8, especially damages claims, are excluded, in as far as this is legally permissible. Thus Burton Sportartikel GmbH accepts no responsibility for damage or harm not directly linked to the delivered object itself and especially not for loss of profit or other financial loss by the customer. In as far as the liability of Burton Sportartikel GmbH is excluded or limited. This also applies for the personal liability of employees, representatives or agents.
9.2 - The liability limitation defined in Section 9.1 does not apply in as far as the damage/harm is the result of intentionality or gross negligence or personal injury has occurred.
9.3 - Burton Sportartikel GmbH accepts no responsibility for the eventuality that the services offered from its website are not available without interruption nor for the conservation of stored data.
LINKS AND REFERENCES
10.1 - The links to outside pages made by Burton Sportartikel GmbH are only signposts to these sites; therefore they are presented in specific browser windows by means of external links. Burton Sportartikel GmbH does not identify with the content of these pages to which reference is made and accepts no responsibility for them.
11.1 - On ordering the customer is obliged to make truthful statements. In as far as there is a change in the customer’s data, especially names, address, e-mail address, telephone number, the customer is obliged to inform Burton Sportartikel GmbH of this change without delay by changing the information given. If the customer fails to give this information or provides false data from the outset, especially a false e-mail address, then Burton Sportartikel GmbH may withdraw from the contract, in as far as such a contract has been made.
APPLICABLE LAW AND JURISDICTION
12.1 - Austrian law applies.
12.2 - In all legal matters Austrian law, excluding any of its reference provisions and the UN sales law, applies exclusively to all legal dealings between Burton Sportartikel GmbH and the customer applies, in as far as this is legally permissible.
12.3 - For consumers as defined in Art 5 EVÜ their national obligatory consumer protection law provisions apply, unless the applicable Austrian provisions are more favourable.
12.4 - If the customer is not subject to general legal jurisdiction in Austria, has changed residence or moved his/her normal place of residence abroad since the purchase contract was made or his/her normal residence is not fixed/known at the time of any action brought, then Innsbruck will be applied as the exclusive jurisdiction for any disputes arising directly or indirectly as a result of a contract.
12.5 - If the customer has his place of residence or is normally present or is employed in Austria, then for an action against him/her in accordance with Sections 88, 89, 93 Sect. 2 and 104 Para. 1 amended, any question relating to the competence of a particular court can only be determined by place of residence, normal place of presence or employment location. This is not the case with pre-existing disputes. For any legal disputes arising from the contract, the mandatory computer protection law provisions at the consumer’s place of residence are also applicable to the contractual relationship.
12.6 - Burton Sportartikel GmbH recognizes the Internet Ombudsman as an extrajudicial arbitration agency: Internet Ombudsman, Margaretenstraße 70/2/10, A-1050 Wien, Austria www.ombudsman.at
12.7 - The Online Dispute Resolution platform of the European Union (ODR platform): The ODR platform is a web-based platform developed by the European Commission. Its objective is to help consumers and traders resolve their contractual disputes about online purchases of goods and services out-of-court at a low cost in a simple and fast way. The Online Dispute Resolution Platform can be reached here.
13.1 - All data collected by us will be used and processed exclusively within the framework of the current data protection laws in accordance with our data protection policies. More information on our Data protection policies can be found here.
14.1 - Should certain terms of the current contract be ineffective or impracticable or after contract closure be ineffective or impracticable, then the validity of the remaining provisions of the contract remain unchanged. Practical and effective provisions, the effects of which will come closest to fulfilling the commercial goals pursued by the contracting parties through the ineffective and/or impracticable provisions, will replace the ineffective or impracticable provisions. The provisions above also apply in the case that the contract is incomplete.
15.1 - All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Burton or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Burton and protected by U.S. and international copyright laws. All software used on this site is the property of Burton or its software suppliers and protected by United States and international copyright laws. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Burton. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Burton and our affiliates without express written consent. You may not use any meta tags or any other "hiddentext" utilizing Burton's name or trademarks without the express written consent of Burton.
16.1 - BURTON, BURTON SNOWBOARDS, ANALOG, ANON, R.E.D., GRAVIS and other marks indicated on our site are registered trademarks of The Burton Corporation in the United States and other countries. AUDEX is a trademark of The Burton Corporation. Burton graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of The Burton Corporation. Burton's trademarks and trade dress may not be used in connection with any product or service that is not Burton's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Burton. All other trademarks not owned by Burton that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Burton.
17.1 - You agree to indemnify, defend, and hold harmless Burton, its affiliates, officers, directors, employees, agents, and suppliers from and against all claims, demands, expenses, damages, and costs, including reasonable attorney’s fees, resulting from violation of these Terms & Conditions.
18.1 - Burton attempts to be as accurate as possible. However, Burton does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Burton itself is not as described, your sole remedy is to return it in a new, unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
19.1 - This site is provided by Burton on an "as is" and "as available" basis. Burton makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Burton disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Burton does not warrant that this site, its servers, or e-mail sent from Burton are free of viruses or other harmful components. Burton will not be liable for any damages of any kind a rising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state/country laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
20.1 - We reserve the right to make changes to our site, policies, and these Terms & Conditions at any time. If any of these conditions shall be deemed invalid, void, orfor any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Do you still have questions? Contact our customer services.