Help & FAQs
You may return your unused product for a full refund within 30 days of the purchase date.
You can expect a full refund to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement.
You can use the included prepaid UPS shipping label or use another method of your choosing. Please note that if the UPS shipping label is used, $6.50 will be deducted from your return credit.
To request an exchange, please call Rider Service at 1-877-313-1977. We’ll place a new order for your desired item and we’ll waive the standard shipping costs on the new items. You will be charged for this order when it ships and once we receive your return, your refund will be processed, less the fixed cost of the return shipping label provided for your convenience. If your new order qualifies for free shipping, you can simply place a new order and return your original product per the return instructions below.
***(Sorry, but exchanges cannot be performed on PayPal orders.)
If you need to return an item, please fill out the returns form included in your package or download it below.
Please be sure to note the item you are returning and the reason for your return using the codes provided.
Package the return shipment securely. Use the original packaging when possible. Affix the included UPS return label to the outside of the package. Please remove or cover all old labels and barcodes. If you choose not to use the UPS return label, you must must include your delivery number (this is found on your packing slip and on the original shipping label and usually begins with 030) on the outside of the box and address to: Burton Snowboards, 107 Heritage Drive, Pataskala, OH, 43062
Contact UPS to arrange collection or drop off the package at a UPS store of your choice. www.ups.com/dropoff
I lost my returns form, can I print another one?
Please note that if you are using the downloaded version of the return form, please include your delivery number (this is found on your packing slip and on the original shipping label and usually begins with 030) and/or order number on the form you include in your package. Please address the return label to:
C/O XPO Logistics
107 Heritage Drive
Pataskala, Ohio 43062