The Burton Blog

Join The Team: Apply to Be a Burton Guide

"Hi, you've reached Burton. How can I help you?"

If you've ever called us, you've heard the friendly voice of a Burton Guide. Do you ever wonder what it's like to be on the other side of the phone?

As our busy winter season approaches, we're expanding our team of customer service all-stars by adding additional seasonal positions. We are looking for people who want to talk snowboarding, live the lifestyle and oh yeah, get paid for it. 

Luke D
"The best part for me is when someone thinks they're in an unsolvable situation, and you make some magic happen. Like, someone might think you don't have a certain part, but you find it and then get it to them in a remote part of the country." - Luke D, two years as a guide

The day-to-day of a Burton Guide is the epitome of what it means to work at Burton. Do a deep dive into our products, learn as much as you can, and make someone's day, whether that's answering a question, providing a recommendation or solving a problem. You're the face of the brand, whether you're answering calls, responding to emails, or otherwise interacting with the public.

As if that's not enough, there's some definite perks, too. Get some laps in the morning at the mountain (with your free season's pass) and come in at 11 a.m. (snowpants are definitely appropriate work attire here). Help a neighboring department kick their keg (just remember your reusable cup). Bring your dog (or play with your co-worker's dog). The list could go on.

Megan
"My time as a guide made me a much better communicator. I joined the WPA (Women's Professional Association) to meet more women in the company and that rocked. We do fun events like an après night, women's skate night, and Burton Girls ride days." - Megan T., one year as a guide
Brett
"I moved here from Colorado to become a Burton Guide. It was easy to make friends here with other Burton Guides. I've become better at communication, problem solving and multitasking." - Brett T, three years as a guide
Zack M
"I started as seasonal in October and I just got brought on full-time three weeks ago. I thought it would be more of a cubicle environment, but I had no idea how friendly the people would be. What's especially cool is riding during the day and coming in after to help people... in your snow pants. It's definitely worth it during the winter." - Zack M, one year as a guide

But you'll find the culture here isn't JUST about all the perks. It's actually rooted in a deep appreciation for the people who live and love the snowboarding lifestyle, starting with our leadership and permeating every inch of the building.

 "We are riders. We work like we ride. We ride together." is the closest thing we have to a mission statement, and it means we're fully committed to building a rewarding, collaborative and meaningful community. 

Tim H
"My favorite thing is getting to share the passion I have for snowboarding with others. I've grown from being somewhat introverted to leading tours, and learning computer systems like SAP has helped me grow professionally, too." - Tim H, six years as a guide

Though most of our guides are seasonal, it's the best way to get your foot in the door here, and proving yourself as a guide can and does open up full-time opportunities, either as a year-round guide or in a different department. The most high-profile example of this is our company president, John Lacy, who got his start - you guessed it - answering the phones.

So with all that said, if you've made it this far, you should at least apply to be a Burton Guide. It could be the best decision you've ever made.

               
  • Will you join the team?

    Will you join the team?

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  • When we say in-depth product knowledge, we mean it.

    When we say in-depth product knowledge, we mean it.

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  • Getting some laps in before work with a free season's pass.

    Getting some laps in before work with a free season's pass.

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  • Dropping in out back on a nice afternoon.

    Dropping in out back on a nice afternoon.

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  • Someone only shows up to the meetings for the good scratches.

    Someone only shows up to the meetings for the good scratches.

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  • On company ride day, we shut down the phones and everyone rides together.

    On company ride day, we shut down the phones and everyone rides together.


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