Performer Program FAQs

 

How do I request a Performer Program Discount?
If you would like to request a Performer Code for the 2019 / 2020 season, please sign up here.

Why does my old card no longer work?
Codes issued prior to August 2019 are no longer active. Please submit a request for a new code.

How do I redeem my code?
Performer Program codes can be redeemed on www.burton.com/performerprogram.

I don't see any discounts.
Discounts are only displayed once your code has been entered in the location mentioned above.

How many times can my code be used?
All Performer Program codes have a redemption limit of 3 orders.

Do I qualify for promotions that are already active on the site?
Performer Program discounts cannot be combined with any other offer advertised on Burton.com including shipping discount promotions.

Has my order shipped?
You will receive a shipping confirmation notice via email when your order has left the warehouse. This email will include your tracking number. If it has been more than a few days since placing your order and you have not received a shipping confirmation, please contact customer service at 00800 287 866 13 or by sending an email to the Burton Guides. On occasion, items from one order may ship separate at different times. If this occurs, your will receive a shipping email confirmation once each item in the order has shipped.

How can I track my order?
You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. If you create a Burton.com account, you can track your order from the Order History page within Account.

There is a problem with my shipment, what should I do?
Please contact us at 00800 287 866 13 or get in touch with the Burton Guides via email.