Why does my old code no longer work?
Codes issued prior to May 2026 beginning with PRO26 are no longer active. Please submit a request for a new code.
There is a problem with my shipment, what should I do?
Please contact customer service.
How do I request a Performer Program Discount?
If you would like to request access to the Performer Program for the 2026/2027 season, please click here to apply.
I am a First Chair Tier 3 Loyalty member and part of the Performer Program, why am I not seeing a free shipping option during checkout?
Unfortunately, Performer Program discounts cannot be combined with any other offer advertised on Burton.com, including shipping discounts offered through our First Chair Loyalty Program.
Has my order shipped?
You will receive a shipping confirmation notice via email when your order has left the warehouse. This email will include your tracking number. If it has been more than a few days since placing your order and you have not received a shipping confirmation, please contact customer service. On occasion, items from one order may ship separate at different times. If this occurs, your will receive a shipping email confirmation once each item in the order has shipped.
When does access to the program expire?
New to the 2026/2027 Performer Program, your access will expire 12 months from your membership approval date. After that, you may apply again.
How many times can my code be used?
Your Performer Program Membership allows for up to 3 discounted orders.
Are there any limitations on what product is eligible for a discount?
Discounts are not valid on select product and subject to change throughout the season. If a product does not discount after logging in, it is excluded from the program. Performer Program Discounts cannot be used on already discounted Outlet Product.
Do I qualify for promotions that are already active on the site?
Performer Program discounts cannot be combined with any other offer advertised on Burton.com including shipping discount promotions.
How can I track my order?
You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. You can also track your order from the Order History page within your Account.