Burton Warranty Guidelines and Process




Burton Limited Lifetime Warranty

Burton Snowboards garanterar att alla kläder, ytterkläder, väskor och bagar som säljs av Burton är fria från defekter i material eller utförande under produktens livslängd. Skador på grund av felaktig användning, missbruk, olyckor, försummelse och slitage som rimligen kan förväntas till följd av förlängd användning över tid täcks inte av denna begränsade livstidsgaranti utan kan repareras till rimlig kostnad.

Defects in materials refers to zippers, buckles, snaps, and fabrics. Defects in workmanship refers to the construction of the product such as stitching, seams, seamtape, etc.

All warranty claims must be accompanied by a proof of purchase from an Authorized Burton Dealer.

This Limited Lifetime Warranty may vary from state to state and country to country.
***Clothing and Outerwear Lifetime Warranty available on products purchased after juli 12, 2018***
***Bags Lifetime Warranty available on products purchased after augusti 01, 2009***

Lifetime

The term “Lifetime” refers to the reasonable lifetime of the product. Detta betyder inte ditt liv utan livslängden för de material och komponenter som ingår i den färdiga produkten. Vi gör vårt bästa för att välja material och komponenter av hög kvalitet som uppfyller våra kvalitetsstandarder, men även de bästa materialen har en livslängd och kommer så småningom att försämras. Vi utvärderar produktens livslängd genom dess avsedda användning och hur mycket den används, inte av hur gammal den är.


Wear and Tear

Nothing lasts forever even though we wish it could! Products used consistently in certain conditions and exposed to the elements can show wear and tear faster than those used less frequently, and it could be that your product has simply reached the end of its practical lifetime.

Examples of Defects in Materials or Workmanship (typically covered under warranty)

Examples of Wear and Tear, Abuse, or Neglect (typically not covered under warranty)

3-Year Warranty on Boards Featuring The Channel

Burton will repair or replace any current season channel board purchased after the 13th of August 2013 for 3 years from the original purchase date of the original owner (with proof of purchase) against manufacturer's defects. Return defective product to the store where you bought it or call our Burton Guides at 1-800-881- 3138. All warranty claims should be accompanied by an explanation and receipt.

Burton bindningsgaranti

Alla Burton-bindningsbasplattor täcks av en LIVSTIDSGARANTI. Alla Burton-bindningsremmar och hi-backs täcks av ett års garanti från inköpsdatumet. Täckningen begränsas till bindningar från 2005 tills nuet.

Burton Boots Warranty

All Burton snowboard boots are backed by a one-year warranty from date of purchase.

Anon Helmets and Goggles Warranty

All Anon products are backed by a one-year warranty from date of purchase. Anon-hjälmar stöds också av en tvåårig policy för ersättning efter olycka.

What is not covered by the warranty policy?

Damage due to misuse, abuse, accidents, neglect, normal wear and tear, theft or damage caused by anything other than defect in materials and workmanship are not covered by this policy but may be repaired at a reasonable cost.

About W48


W48 är vårt produktserviceprogram: We'll have your claim processed and on its way back to you within 2 business days of receiving it.* Detta är det bästa garantiprogrammet i branschen och är en del i Burtons åtagande att få dig tillbaka på berget så snabbt som möjligt.

*Note that some repairs can take longer than 48 hours to complete. In these cases, we will notify you before we begin the work.

How to Submit a Warranty Claim


W48 är vårt produktserviceprogram: We'll have your claim processed and on its way back to you within 2 business days of receiving it.* Detta är det bästa garantiprogrammet i branschen och är en del i Burtons åtagande att få dig tillbaka på berget så snabbt som möjligt. * Note that some repairs can take longer than 48 hours to complete. In these cases, we will notify you before we begin the work.

Step 1

Evaluate the validity of the claim.

  • Was the product purchased in the last 12 months?
  • Was the product purchased from an authorized dealer?
  • Does the damage appear to be attributable to defective materials or workmanship?
  • Does the damage appear to be due to impact, abuse, negligence, or reactions to heat, solvents, or harsh detergents?
  • For specific instructions regarding different products, please consult the Product-by-Product Guidelines.

Step 2

Bring the product to the store where it was purchased OR call for a Return Authorization (RA) Number.

  • Customers should call our Burton Guides at 1-800-881-3138.
  • Please tell us what you are sending back. (Describe the product.)
  • Tell us why you are sending it back. (Describe the problem.)
  • Record the RA# and details provided by the Burton Guide for future reference.

Step 3

Pack and ship the product you want to warranty.

  • Include a copy of the original proof of purchase (receipt).
  • Include a brief description of the problem and the RA# provided by the Burton Guide.
  • Mark the defect clearly with a piece of masking tape.
  • Print the RA# clearly on the outside of the box.

    Ship the claim to:
    Burton Snowboards Product Service
    Attention: Warranty RA#______________
    266 Queen City Park Road
    Burlington, VT 05401
     

Customers are responsible for shipping charges to Burton. Overnight and 2-Day shipments to Burton will be returned in the same manner at our expense.

  • Om en produkt kommer tillbaka till oss, försöker vi först att reparera den. However, if that’s not possible, your product will be replaced, and it will be recycled or discarded immediately. If the product is replaced, we do work to keep as much material out of the landfill as possible. In 2017 we diverted 60-85% of every board from the landfill by down-cycling them into items like beer sample holders for our local breweries, shelving units, and employee name tags. For softgoods, we save fabric and components in excellent condition to use for future repairs. We are continuously searching for solutions to keep products in use longer, to give materials a second life, and to ultimately recycle those materials into a new life. Please let us know when creating your claim if you would prefer your product to be returned to you instead of replaced and recycled. The warranty remains valid on repaired and replaced items for the balance of one year from the original purchase date.
  • If the problem is not covered under warranty nor repairable, the product will be returned as is.

Tips to Better Track Your Warranty Claim

  • Don't ship us peanuts. Think Green, they're bad for the environment.
  • We recommend using Fed-Ex or UPS and that you insure your package.
  • Hold on to your RA. If you have any questions about your claim, call Rider Service and give them you RA number and we'll be happy to update you on the status of your claim.
  • Street addresses are required. We cannot return ship to a PO Box.
  • If you bought your product on ebay, it doesn't have any warranty.

Tips för att skydda din utrustning



Skydda dina kanter

Our snowboards are built with sharp metal edges that give us exceptional grip and edge hold on snow. When not strapped in, whether it be hiking the pipe or sitting on the lift, that same metal edge can do a number on fabrics. Jackets, pants, and even boots can be cut from a board edge if you’re not careful. Att vara medveten om dina kanter kommer hela tiden att göra din utrustning håller och fungerar så som den designats för.

Skidlift mot highback

Då och då kan du stöta på en skidlift som har ett lägre lastningsområde är vanligt. Protect your highback by folding it down prior to getting on the chair and your bindings will thank you.

Vattentäthet

Often times when it seems a jacket or pair of pants has lost some of its water proofing, a simple wash can restore it. Refer to the washing instructions located inside each garment or call Rider Service at 800-881-3138 for further instructions.