Return Policy

You may return your unused product for a full refund within 30 days of the purchase date.

You can expect a full refund to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement.

Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order.

To request an exchange, please call Rider Service at 1-877-313-1977. We’ll place a new order for your desired item and we’ll waive the standard shipping costs. You will be charged for this order when it ships and once we receive your return, your refund will be processed. Sorry, but exchanges cannot be performed on PayPal orders.

 

Return Instructions

If you need to return an item, please fill out the returns form included in your package or download it below.

Please be sure to note the item you are returning and the reason for your return using the codes provided.

Please affix the provided peel off label to your return package and include the bottom portion of the form in your box. The top portion is for your records.

Once you have completed the form, please box it up and send it by ground freight. (We recommend purchasing tracking information to help expedite return claims). Return Shipping is not Pre-Paid. Please contact Rider Service if you have misplaced your return label and need information on our return locations.

 

I lost my returns form, can I print another one?

Click here to print a new form. (You will need Adobe Acrobat reader to view the form)

Please note that if you are using the downloaded version of the return form, please include your delivery number and / or order number on the form you include in your package. Please address the return form to:

Burton
C/O Menlo Worldwide Logistics
111 Heritage Drive
Pataskala, Ohio 43062