Order Status

Has my order shipped?

You will receive a shipping confirmation notice via email when your order has left the warehouse. This email will include your tracking number. If it has been more than a few days since placing your order and you have not received a shipping confirmation, please contact customer service at 1-877-313-1977 or by sending an email to: store@burton.com

On occasion, items from one order may ship from separate warehouses at different times. If this occurs, your will receive a shipping email confirmation once each item in the order has shipped.

How can I track my order?

You will receive a shipping confirmation notice via email when your order has left the warehouse. It will contain information to track your order. You can also login to your account on www.burton.com to check your order status.

There is a problem with my shipment, what should I do?

Please contact customer service at 1-877-313-1977 or by emailing store@burton.com

My order never arrived.

If you experience any problems with your order please contact customer service at store@burton.com or by calling 1-877-313-1977.

How can I get a copy of my invoice?

A copy of your invoice can be obtained by contacting our customer service department at store@burton.com or by calling 1-877-313-1977.