Help & FAQs
Need to Create a Return?
You can use the returns link below to start a return for your online purchase.
Any unused items purchased between October 15, 2021 and January 1, 2022 can be returned until January 31, 2022. Purchases made after January 1, 2022 will be subject to our normal 30 day return policy.
You can expect a full refund to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement.
A $6.50 shipping charge will be collected if you use the UPS shipping label Burton offers in the portal. We often hear this is less expensive than the typical cost to mail an item back yourself.
Save that box! Reusing original packaging helps maintain the quality of the return item(s) and saves material. To learn more about Burton’s sustainable packaging initiatives and the Responsible Packaging Movement, visit www.burton.com/sustainability
In-Store ReturnsMerchandise can be returned in any Burton Flagship Store or Burton Outlet Store with a receipt. Merchandise must be in brand new condition with all tags on. Returns will be returned at the same price as originally purchased and tender given back the same way as originally purchased.
Please note that orders placed using PayPal, Amazon Pay or Klarna cannot be returned in a store.
If you need a different size, color or product you may return your item(s) for a full refund and place a new order. Placing a new order now will expedite the arrival of your new item, and ensure it won't go out of stock. Refunds will be processed as soon as we receive your return.