Help & FAQs
Ground Rates for Hardgoods, Softgoods and Apparel
Current Shipping Promotion: Free Shipping for First Chair Loyalty Members Join Now
Premium Shipping rate: *$7.95.
*Standard and Premium Shipping is not available for residents of Alaska & Hawaii.
Express Shipping Rate to all 50 States: Flat Rate of $19.95
Rush Shipping Rate to All 50 States: Flat Rate of $32.95
When will my order ship?
All Orders typically ship within 48 hours once the order has been placed. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from the warehouse.
Can I make changes to my order?
In our attempt to process and ship your order as fast as possible, in most cases orders cannot be changed or cancelled after they are placed.
Do you ship to my country?
We currently ship online orders only to locations inside the United States. If you are interested in purchasing product outside of the US, please visit one of our following online stores or visit your local dealer. We cannot ship orders to a freight forwarding company.
For customers in Canada, Europe or Japan please use the region chooser in the site navigation to find your country.
*Note: Sorry, we cannot ship to post office boxes or APO/FPO addresses.
Payment & Billing:
Accepted Forms of Payment:
We accept all major credit cards: Visa, MasterCard, American Express, Discover, Burton Flagship Store Gift Cards, PayPal, AmazonPay and Klarna Pay It in 4. No coins please. We are also unable to process Visa or MasterCard Prepaid Gift Cards
Timing of Billing:
Your credit card will only be charged once your order has shipped. If your order ships from different warehouses, you may see multiple charges on your credit card. These multiple charges will total the original value of your order.
Paypal orders will be charged at the time of order placement. If an item or order is canceled your Paypal account will be refunded automatically.
Out of Stock Items:
If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item.