Need to Create a Return?

You can use the returns link below to start a return for your online purchase.




Any unused item can be returned within 30 days.


Burtonがポータルで用意しているUPSの配送ラベルをご使用になる場合は、$6.50の送料がかかります。We often hear this is less expensive than the typical cost to mail an item back yourself.

Save that box! Reusing original packaging helps maintain the quality of the return item(s) and saves material. To learn more about Burton’s sustainable packaging initiatives and the Responsible Packaging Movement, visit

In-Store Returns

Merchandise can be returned in any Burton store with a receipt. Merchandise must be in new condition with tags on (not worn or used, wet or damaged). Returns will be returned at the same price as originally purchased and tender given back the same way as orginally purchased. If no receipt available, item can be returned at current rate in the form of a Burton Gift Card, as long as item is new/unused.

Please note that orders placed using PayPal, Amazon Pay or Klarna cannot be returned in a store.

Exchange Policy

If you need a different size, color or product you may return your item(s) for a full refund and place a new order. Placing a new order now will expedite the arrival of your new item, and ensure it won't go out of stock. Refunds will be processed as soon as we receive your return.