Return Policy

You may return your unused product for a full refund within 30 days of the purchase date.

You can expect a full refund to your credit card 7 to 14 days of our receiving your return. It may take up to 30 days to be visible on your credit card statement.

You can print a prepaid UPS shipping label or use another method of your choosing. Please note that if the UPS shipping label is used, $6.50 will be deducted from your return credit.


Tips For Returning Your Item

Package the return shipment securely. Use the original packaging when possible. Affix the UPS return label to the outside of the package. Please remove or cover all old labels and barcodes. If you choose not to use the UPS return label, you must include your delivery number (this can be found on the original shipping label and usually begins with 030) on the outside of the box and address to:

C/O XPO Logistics
107 Heritage Drive
Pataskala, Ohio 43062

Contact UPS to arrange collection or drop off the package at a UPS store of your choice.


To request an exchange, please call Burton Guides at 1-877-313-1977. We’ll place a new order for your desired item and we’ll waive the standard shipping costs on the new items. You will be charged for this order when it ships. Once we receive your return, your refund will be processed, less the fixed cost of the return shipping label if you chose to use it for your return. If your new order qualifies for free shipping, you can simply place a new order and return your original product per the return instructions below.

***(Sorry, but exchanges cannot be performed on PayPal & AmazonPay orders.)