Help & FAQs

Information We Collect

We collect information you give us, permit us to access or when you enter into a contract or sales transaction with us. Such information generally falls into the following categories:

• Contact information, such as your name, e-mail, physical address and telephone number;
• Account information, such as your username and password, birthdate, order history and preferences when using our products or services and information we need to honor warranties for products you have purchased;
• Demographic information, such as your gender and your date of birth;
• Payment information, such as your credit card number, expiration date, card verification number, and billing address if you make a purchase.
• Location information, including GPS information, activity and performance information;
• Social media information, including any profile information and contact lists (collected in limited circumstances); and
• Internet activity information, such as your IP address, browser type and language, operating system, cookie information (described below), web beacons (described below), pages visited on our site, referring and exit pages, and the dates and times of the visits.
• Information about your customer experience: This includes your responses to survey questions, reviews and other feedback you provide, and general information that customers provide about customers’ experiences. Our methods for collecting information about your experience may also collect information about your browser or device, but generally do not include identifying information such as your name and email address, unless you choose to provide it.

We process your information on the basis that your information is required for us to provide the website, products and services to you under the relevant contract between us.

How We Collect Information

We collect and obtain information:

• From you. We collect information that you provide to us when you sign up for an account, contact us, make a purchase, enter a sweepstakes or contest, or apply for a job with us.
• From your device, including through:
  • Cookies. We automatically collect information using "cookies." Cookies are small data files stored on your hard drive by a web site. Among other things, cookies help us improve our site and your experience. Using cookies helps us see which areas and features are popular and helps us count visits to our site. When you click "Accept" on our consent request, you agree to the placement of cookies on your browser by us, our analytics and service providers, and marketing partners. If you do not click "Accept", then we will remember your opt-out preference. You may change your preferences or withdraw your consent at any time. Many web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies from our site. If you set your browser not to accept cookies or if you reject a cookie, it may affect certain features or services of our site.
  • Web Beacons. We collect information using web beacons. Web beacons, or "gifs," are electronic images that are used on our site or in our e-mails. We use web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon. If you do not wish for us to track emails we send you, some e-mail services allow you to adjust your display to turn off HTML or images which may disable tracking, or you may unsubscribe from our marketing e-mails via contacting Burton's Rider Services or clicking "unsubscribe" in any marketing email.
• From other third parties. A number of our suppliers also set cookies, web beacons, pixels, tags, and scripts on your browser or device on our behalf when you visit our site in order to deliver the services they are providing, analyze trends and site performance, administer the site, track users' movements and behavior around the site, measure advertising effectiveness, and prevent fraud. This means that when you visit our site you receive cookies from third party websites or domains. We receive reports based on the use of these technologies by these companies on an individual and aggregated basis. In addition, we may receive your information from third-party shopping services. We use that information only to fulfill orders.

In the U.S., you can opt out of tracking on our website or others for online behavioral advertising by visiting the DAA's Consumer Choice page at http://www.aboutads.info/choices/ or the Network Advertising Initiative's page at http://www.networkadvertising.org/choices/. In Europe, you can make choices about whether to allow tracking when you first visit our site and are asked to accept trackers.

How We Use Your Information

Except as set forth below in this section, we will keep all information collected from you, including information collected on burton.com, confidential. We will use the collected information for the following legitimate purposes:

• To fulfill the services and provide the products you request from us. For this purpose, we typically collect contact information, account information, payment information, location information, and internet activity information.
• To enhance or customize your shopping experience with us. For this purpose, we typically use account information, demographic information, and internet activity information.
• To better understand how users access and use our site, both on an aggregated and individualized basis. For this purpose, we typically use all categories of personal information that we collect.
• To evaluate our site and our offerings to you as a visitor. For this purpose, we typically use internet activity information.
• To respond to user preferences. For this purpose, we typically use account information, contact information, and internet activity information.
• For research and analytical purposes. For this purpose, we typically use all categories of information that we collect.
• To send you marketing notices including promotions of our products and services. For this purpose, we typically use contact information, demographic information, and location information.

Who We Share Information With

We share your information as described below:

• Authorized service providers. We employ other companies to perform functions on our behalf. These other companies help us by fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, analyzing traffic on our websites, providing marketing assistance, providing surveys about our products and services, providing search results and links (including paid listings and links), processing credit card payments, assessing risk, automating decisions, and preventing fraud, and providing customer service. These companies have access to your information only as needed to perform their functions, but they are not permitted to use it for other purposes. We share account information and payment information with these service providers. We may also share information about your customer experience with service providers who help us work to improve your experience. We may provide location information and Internet activity information to service providers in certain circumstances.
• Social networks. We share Internet activity data with social networks when we advertise through their platforms.
• Data partners. In the United States, we participate in cooperative data sharing programs for marketing purposes, where participants provide customer contact information for U.S. customers and purchase history information to the program vendor. We provide account information and Internet activity information to these data partners. This sharing allows participants to identify and segment persons who may be interested in the participants' products and services in order to target such persons with relevant marketing. In connection with our participation in these programs, we share U.S. customers' names, physical addresses, aggregate transaction information, and purchase history information with other companies for their marketing purposes. (We do not generally share names and addresses with social networks.) If you are a U.S. customer and you do not wish to have your name, physical address, transaction or purchase history information disclosed or used through these cooperative programs, you may choose to not participate and can let us know by contacting us via the methods set forth on https://www.burton.com/us/en/contact-us.
• Burton companies. We share your information with our affiliate companies in order to perform our contract with you, including the provision of our products and services. We share all categories of information freely with our affiliated companies.
• Law enforcement agencies, governmental authorities or regulators. We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our conditions of use and other agreements, or protect the rights, property, or safety of burton.com, our users, or others. Typically, government authorities request account information, but we share any information required by valid legal process.
• Credit reference and fraud prevention agencies. We exchange information with other companies and organizations for fraud protection and credit risk reduction. We share account information, including payment information and sometimes Internet activity information with these companies.
• Organizations in connection with a business transfer. We will release information if we are acquired by or merged with another company, or if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding.

Otherwise, we will keep the information we hold about you for as long as we believe is necessary to provide you the products, information and services you requested or as reasonably use for commercial purposes unless you tell us you want us to stop holding the information. We retain behavior information collected through Google Analytics for a period of 50 months and delete such information at the end of this period.

Google Analytics

Burton.com uses a tool called Google Analytics for site analysis and also makes use of other Google Analytics features, including remarketing and audiences. For more information about Google Analytics and these features, go to http://www.google.com/policies/privacy/partners ("How Google uses data when you use our partners' sites or apps"). Website users who don't want their data collected and shared with Google Analytics can install the Google Analytics opt-out browser add-on. To opt out of Google Analytics, go to https://tools.google.com/dlpage/gaoptout.

Do Not Track

Our digital operations are conducted, in whole or in part, in the United States, which means that your information is transferred from your region and transferred to, processed and stored in the United States. The information is also transferred from the United States to your region for payment processing, warehousing and shipping purposes pursuant to our contractual agreements with such regional processors, warehouses and shippers. Regardless of where you live, you understand and agree that when you provide data to us for us to process in accordance with our legitimate interests or to fulfill an agreement with you (for example when you make a purchase) your data will be transferred, processed and stored in the United States, and you will allow Burton to use and collect your personal information in accordance with this Privacy Policy. When another company transfers your data to the U.S., we agree to protect your data as required under the EU General Data Protection Regulation.

Protection of Children's Privacy

Burton.com does not knowingly collect any personal information from children under 16. Also, if you are under 18, you may use burton.com only with the involvement of a parent or guardian.

Your Rights

We collect and process your personal information on the basis that your personal information is required for us to provide the website, products and services to you under our contract with you or for the legitimate purposes set out in this Policy. You have choices related to how we use and share your personal information. In particular, you always have the right to request that we:

• provide you information about how we use your personal information;
• give you access to, and a copy of, your personal information that we store on our system;
• update, correct or delete your information held in our files;
• stop using, and require that third parties stop using, some or all of your personal information for certain purposes, even if you continue to use our site or services; and
• discontinue contacting you.

If you would like us to change how we deal with your personal information, you can send us an email at info@burton.com or contact us by mail at: The Burton Corporation, 180 Queen City Park Road, Burlington, VT 05401, Attn: General Counsel.

Additionally, if you are located in the European Union, you have the right to lodge a complaint with your local supervisory data protection authority about our use of your personal information.

Important Information for U.S. Residents of California

For additional information for residents of the State of California, please visit this link.

Information for International Users

Our digital operations are conducted, in whole or in part, in the United States, which means that your information is transferred from your region and transferred to, processed and stored in the United States. The information is also transferred from the United States to your region for payment processing, warehousing and shipping purposes pursuant to our contractual agreements with such regional processors, warehouses and shippers. Regardless of where you live, you understand and agree that when you provide data to us for us to process in accordance with our legitimate interests or to fulfill an agreement with you (for example when you make a purchase) your data will be transferred, processed and stored in the United States, and you will allow Burton to use and collect your personal information in accordance with this Privacy Policy. When another company transfers your data to the U.S., we agree to protect your data as required under the EU General Data Protection Regulation.

How Secure is My Personal Information?

We have implemented commercially reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, in accordance with industry practice and applicable laws. Please be aware that despite our best efforts, no data security measures can guarantee 100% security. While we strive to protect information transmitted on or through our site, we cannot and do not guarantee the security of any information you transmit on or through the site and you do so at your own risk.

You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity, except where otherwise required by applicable law.

Questions/Contact Us

If you have questions about the guidelines described in this Policy, please email us directly at info@burton.com.