Don’t you worry! You have 30 days from the date of delivery to return product(s) you bought on free of charge.**

A Few Easy Steps:

  1. Pack all product(s) that you wish to return and the completed returns form in a box. Please ensure that all items are in their original packaging with the swinging tags attached.
  2. Please use the Swiss Postal Services’ „PostPac Economy“-Service to ship your parcel. Simply attach the shipping label to the parcel and make sure to remove any old labels from the box.
  3. Of course, the shipping cost will be reimbursed to you. Just send us an email to containing the following information:
  • Copy of Shipping Receipt
  • Full Name
  • Phone Number
  • Bank
  • IBAN & BIC

Done! Now lean back and relax. We will notify you via email once your return is received at our warehouse. From receipt of this email, it will take approximately 10 workdays until the money will show in your bank account.

  • Need a new Returns Form?
    Download here
  • Exchanges?
    We do not offer exchanges at this time. Simply return any unwanted items for a refund and place a new order on

*See Terms and Conditions for details.

**If you received a free gift as part of a promotion, you will also need to return the free if you decide to return your order. If the free gift is not returned, don’t worry. We will simply deduct the value from your refund.