Need to Create a Return?

You can use the returns link below to start a return for your online purchase.

Start Your Return Here


Return Policy

Any unused items purchased between October 15, 2021 and January 1, 2022 can be returned until January 31, 2022. Purchases made after January 1, 2022 will be subject to our normal 30 day return policy.

We are experiencing higher than normal processing times due to holiday volume and COVID-19 staffing shortages. You will receive an email confirmation once your return is processed. Please allow up to 14 business days after your return is processed to see a refund on your bank statement.

A $6.50 shipping charge will be collected if you use the UPS shipping label Burton offers in the portal. We often hear this is less expensive than the typical cost to mail an item back yourself.

Please note that orders placed using PayPal, Amazon Pay or Klarna cannot be returned in a store.

Save that box! Reusing original packaging helps maintain the quality of the return item(s) and saves material. To learn more about Burton’s sustainable packaging initiatives and the Responsible Packaging Movement, visit

Exchange Policy

If you need a different size, color or product you may return your item(s) for a full refund and place a new order. Placing a new order now will expedite the arrival of your new item, and ensure it won't go out of stock. Refunds will be processed as soon as we receive your return.