Help & FAQs
Need to Create a Return?
You can use the returns link below to start a return for your online purchase.
Any unused items purchased between October 15, 2021 and January 1, 2022 can be returned until January 31, 2022. Purchases made before October 15, 2021 or after January 1, 2022 will be subject to our normal 30 day return policy.
We are experiencing higher than normal processing times due to holiday volume and COVID-19 staffing shortages. You will receive an email confirmation once your return is processed. Please allow up to 14 business days after your return is processed to see a refund on your bank statement.
A $6.50 shipping charge will be collected if you use the UPS shipping label Burton offers in the portal. We often hear this is less expensive than the typical cost to mail an item back yourself.
Save that box! Reusing original packaging helps maintain the quality of the return item(s) and saves material. To learn more about Burton’s sustainable packaging initiatives and the Responsible Packaging Movement, visit www.burton.com/sustainability
In-Store ReturnsMerchandise can be returned in any Burton Flagship Store or Burton Outlet Store with a receipt. Merchandise must be in brand new condition with all tags on. Returns will be returned at the same price as originally purchased and tender given back the same way as originally purchased.
Please note that orders placed using PayPal, Amazon Pay or Klarna cannot be returned in a store.
If you need a different size, color or product you may return your item(s) for a full refund and place a new order. This return must take place within our normal 30 day return window. Placing a new order now will expedite the arrival of your new item, and ensure it won't go out of stock. Refunds will be processed as soon as we receive your return.